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- The player from New Zealand had requested a withdrawal prior to submitting this complaint.
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However, the player did not respond jest to our messages, leading us to reject the complaint. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading jest to frustration with the process. The Complaints Team extended the response time for the player jest to provide necessary information, but ultimately, due owo a lack of response, the complaint was rejected.
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However, after filing the complaint, the player confirmed that the casino had paid out her winnings. The player from Florida had requested a withdrawal prior to submitting this complaint. However, the Complaints Team had advised him owo wait for at least 14 days after requesting the withdrawal, as it państwa usual for withdrawals to take some time jest to process. This delay could have been due jest to unfinished KYC verification or a high volume of withdrawal requests. The player from Ecuador had reported that his online casino account had been blocked without explanation after he had attempted owo withdraw his winnings. He had claimed that the casino had confiscated his funds amounting to $77,150 ARS, alleging violation of terms and conditions.
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